00
Engine Two
Solutions / AI Customer Support

Answer every question AI sends you.

When ChatGPT, Perplexity, Gemini, or Claude recommends you, the visitor arrives already in conversation mode. AI Customer Support picks up where the recommendation left off, answering 24/7 in your brand voice, across chat and email, and escalating warm when a human is needed.

LIVE · AI SUPPORT AGENT
Visitor
Does Meridian support SSO on the Growth plan?
Botric Agent
Yes, SAML SSO is included on Growth and above. Enable it under Settings → Security; it works with Okta, Azure AD, and Google Workspace.
Visitor
Can you migrate our data from Parallel?
Botric Agent
We can. A guided import covers contacts, events, and properties. Want me to connect you with onboarding to scope it?
Routed to a human · full conversation context attached
Auto-resolved ~80%
Avg response 1.4s
Channels Chat · Email
01
AI Visitors

What happens after an AI recommendation?

When an AI assistant recommends your product, the visitor who clicks is already pre-qualified. The AI pre-sold them before they arrived. They have a specific question, they're in conversation mode, and they expect an immediate answer. Most websites aren't built for that moment.

Pre-qualified, not browsing

They've already read an AI-generated recommendation and decided to click. They're not exploring your site, they're evaluating a specific answer the AI gave them.

One specific question

The AI gave them context. Now they need the detail that closes it. Generic FAQ pages and search bars don't answer the question that brought them.

In conversation mode

They just spent time in dialogue with ChatGPT, Perplexity, or Gemini. They expect the same conversational experience when they land on your site.

No patience for waiting

If the answer isn't immediate, they go back to the AI and find someone else. The recommendation window is seconds, not minutes.

02
The Handoff
Why it matters

Getting cited is half the work.

AI Visibility gets your brand recommended by ChatGPT, Perplexity, Gemini, and Claude. AI Support closes the second half: converting every visitor those recommendations send. Pre-qualified visitors who don't get an immediate answer leave, and the recommendation was wasted.

~23456784567890%
of inbound questions resolved without a human
SRC · Botric client median
5678901.8901234s
average first response, day or night
SRC · Botric platform
67890128901234/7
coverage across chat and email channels
SRC · always-on
03
How It Works
Engine 02 · Conversion Layer

Picks up exactly where the AI recommendation left off.

The agent learns your product and docs, answers in your brand voice across the channels you already run, and hands off high-intent queries with full context attached, so AI-referred visitors never hit a dead end.

03.1

24/7 AI Agents

Answer the specific questions AI-referred visitors bring, instantly, in your brand voice, trained on your product and docs, with no waiting and no time zones.

chatemailbrand voice
03.2

Multi-Channel Coverage

One agent across every customer touchpoint, with native integrations into the helpdesk you already run, no rip-and-replace.

SlackEmail
03.3

Intelligent Escalation

High-intent queries route to your team with the full conversation context attached. The right humans handle the right conversations, never from cold.

context handoffwarm routing
04
The Agent
Engine 02 · See the agent

See the AI Support agent at work.

Watch how Botric’s AI agent picks up the conversation, answering visitor questions in your brand voice, 24/7.

05
Connected

Connects to the tools you already use.

Deploy in days, not quarters. The agent sits on top of your existing helpdesk and channels, keeping every AI-referred conversation in one place.

Native integrations
SlackEmailWebhooks API
06
What's Inside

The full AI Customer Support toolkit for AI-referred visitors.

Every capability built for one outcome: converting the pre-qualified visitors that AI Visibility sends your way into customers.

A

Docs-Trained Answers

The agent learns from your product, help center, and policies, so answers are accurate, current, and on-brand.

B

Brand Voice Control

Tone, formatting, and guardrails you set. The agent sounds like your team, not a generic bot.

C

Warm Escalation

When a human is needed, the handoff carries the full transcript and intent, no cold starts, no repeating.

D

Conversation Analytics

See what AI-referred visitors ask, where they drop, and which answers convert, feeding straight back into your content strategy.

E

Consistent Under Load

Response quality stays the same at peak traffic as at midnight. Scale support without scaling headcount.

F

Guardrails and Review

Approved sources, escalation rules, and human review keep the agent inside the lines you draw.

07
Questions
Questions

Common questions about AI Customer Support and AI-referred visitors.

On channels, training, escalation, and how it connects to AI Visibility.

Q1What does the AI Customer Support agent do?

It answers visitor questions across chat and email, instantly, in your brand voice, 24/7. Trained on your product and docs, it resolves around 80% of inbound questions without a human and escalates the rest with full conversation context so your team never starts cold.

Q2Which channels and tools does it work with?

Chat and email out of the box, with a native Slack integration, plus a webhooks API for anything custom. It sits on top of your existing stack with no rip-and-replace.

Q3How is it trained on our business?

It ingests your product docs, help center, and policies, then follows the tone and guardrails you set. You review and approve sources before it goes live.

Q4When does it hand off to a human?

On the rules you define: high intent, sensitive topics, or anything it can't resolve confidently. The handoff carries the full transcript so your team never starts cold.

Q5How does AI Customer Support connect to AI Visibility?

AI Visibility is Botric's first engine: it tracks how often ChatGPT, Perplexity, Gemini, and Claude recommend your brand and closes the citation gaps. AI Customer Support is the second: it converts every visitor those recommendations send. Together, they close the full loop from AI discovery to customer resolution.

Q6Why do AI-referred visitors need different support?

Visitors from AI recommendations arrive pre-qualified and in conversation mode. The AI pre-sold them before they clicked, so they have a specific question and expect an immediate conversational answer. Generic FAQ pages and slow ticket queues don't meet that expectation. Botric AI Customer Support is built specifically for this visitor intent.

08
Start
Start here

Answer everything that follows.

See the agent handle real questions from your site, book a 20-minute walkthrough with your own docs.

Free audit · see your visibility and support gaps together